Return policy

We want you to be delighted with your order, so we have included detailed information and imagery on product pages to help you make your decision. If you have any queries before placing your order simply get in touch by emailing hello@stoneandrope.co.uk. 

Changed your mind?

If you would like to return all of part of an order, please email hello@stoneandrope.co.uk within 14 days of delivery for details on how to do so. Items must be returned in their original condition. Unfortunately we are unable to cover the cost of return postage, we recommend you obtain proof of posting when returning an item. Any postage paid when placing your order will not be included in the refund. 

Damaged items 
If any part of your order arrives damaged please email hello@stoneandrope.co.uk within 14 days of delivery to let us know. Where possible your item will be replaced, or refunded if it was a one-off piece.